Account & data
Delete your MatchUp account
MatchUp (com.matchupapp.matchup_client) · Last updated: 11 September 2026
You can delete your MatchUp account at any time. There are two ways to do it. Below you’ll find what we delete and what we have to keep.
Option 1 — in the app
- Open the MatchUp app and sign in.
- Go to Profile.
- Open Settings.
- Choose Delete account and confirm.
Option 2 — by email
Send a request from the email address linked to your account to matchupsportapp.team@gmail.com or matchupteam@seznam.cz with the subject “Delete my account”. If your account uses a phone number only, include that number so we can identify you. We process such requests within 30 days.
What happens to your data
| Data | What happens |
|---|---|
| Email address, phone number, sign-in identifier | Deleted; you can no longer sign in to the account |
| Profile picture, push notification tokens, link to your customer record at our payment provider | Deleted |
| Location data | Not stored — location is used only for the current search |
| Name, city, skill level, preferences, statistics, referral code, ratings and reviews | Kept in a deactivated profile that nobody can open or sign in to. In the line-ups of games you played, other participants see only your first name and the initial of your surname. We keep this to preserve the game history and other players’ statistics and to handle possible disputes (legitimate interest); you can object by email |
| Booking and payment records | Kept for the period required by Czech accounting and tax legislation |
Your account stops working as soon as the deletion is confirmed, and we send you one confirmation email summarising the cancelled bookings and refunds. Deleted data disappears from our live systems immediately and from backups as they rotate — at the latest within 35 days.
Before you delete
- Deleting the account cancels your upcoming bookings: those cancelled before the cancellation deadline are refunded in full to the card you paid with, those after the deadline are not refunded. Before you confirm, the app shows you which bookings fall into which group. If a payment is still being processed, try again in a few minutes.
- Deletion is permanent. Your statistics and history cannot be restored, and a new account starts from scratch.
Questions
Write to matchupsportapp.team@gmail.com or matchupteam@seznam.cz — we answer in English, Czech and Russian. How we handle personal data in general is described in our Privacy Policy.