Legal

Terms of Use

MatchUp mobile application and matchup-team.com · Last updated: 11 September 2026

These Terms govern your use of the MatchUp mobile application (“MatchUp”, “the app”) and the booking of spots in the football games we organise. By creating an account or booking a spot in a game you agree to them. Please read section 5 (cancellation and refunds) and section 7 (health and safety) carefully — they concern your money and the risks of taking part in games.

1. Who we are

The service is provided by:

In these Terms, “we”, “us” and “MatchUp Team” mean MatchUpTeam s.r.o. “You” means the person using the app.

2. What MatchUp is

MatchUp lets you find pickup football near you, book a spot in a specific game and pay for it right away. Games are open to individual players — you do not need to bring a team.

We are the organiser of the games, not an online marketplace. We rent the pitch, set the format, the price and the number of spots, and we sell you participation in the game in our own name and on our own account. The coordinator present at the game acts on our behalf; you do not enter into a separate contract with the coordinator or with the owner of the pitch.

MatchUp is intended for users aged 18 and over. By creating an account you confirm that you are at least 18 years old.

3. Your account

• You can sign in with your phone number, email or a Google or Apple account. Protect your sign-in credentials — anyone who has access to them can book games in your name.
• Use accurate details. A profile impersonating another person, or created in their name, may be blocked.
• One person — one account. Accounts are not transferable.
• You can delete your account at any time directly in the app; see the account deletion page. Deleting your account cancels your upcoming bookings: before the cancellation deadline with a full refund of the amount you paid, after it without a refund (section 5). Before you confirm the deletion, the app shows you which bookings are affected, and after the deletion we send you an email summarising the cancelled bookings and refunds. Data needed to issue refunds or comply with legal obligations may be retained for as long as necessary.
• We may send you service messages in the app, by push notification, email or SMS about your account, payments, booking confirmations, changes to or cancellation of a game, or security. These messages are necessary for the operation of the service and are not advertising.

4. Booking a game and payment

• Each game shows the price for one spot, the date and time, the pitch, the format, the minimum number of players needed for the game to go ahead and the cancellation deadline.
• The price shown is final — it includes the pitch rental and the organisation of the game. We add no booking or payment fees on top of it.
• You pay when you join the game. When you tap “Join and pay”, your spot is reserved and the full price is charged immediately. No deposit and no later payment are required.
• Your booking is confirmed only once we receive confirmation of a successful payment from the payment service provider. At that moment a contract for participation in the game is concluded between you and MatchUpTeam s.r.o. If the payment does not go through, the booking is cancelled and the spot is offered to other players.
• When booking, you can also pay for spots for other players (guests). Guests take part in the game under your booking, must be at least 18 years old and play at their own risk, just like you. You must make them aware of these Terms in advance, in particular sections 7 and 8, and you are responsible for their compliance with them. Cancellation and refunds for guest spots follow section 5, just like your own spot.
• Payments are processed by Stripe (Stripe Payments Europe, Limited). You enter your card details directly in Stripe’s payment sheet; we never see or store your full card number.
• The payment and booking confirmation is available in the app under your bookings. We will also send it to the email address you provided, together with the booking details and the version of these Terms in force when the booking was made.

The contract is concluded electronically in the app: you choose a game, tap “Join and pay”, enter your card details in Stripe’s payment sheet and confirm the payment. Until you confirm the payment, you can check and correct the details you entered, or close the payment sheet and end the process. We store the concluded contract electronically; your booking details are available in the app under your bookings.

These Terms are available in Czech, English and Russian, and the contract can be concluded in any of these languages. In the event of any discrepancy between the language versions, the Czech version prevails.

5. Cancellation and refunds

Every game has a cancellation deadline. It expires a set number of hours before kick-off — by then we have to confirm or cancel the pitch reservation.

Refunds are always made by the same method the payment was made. We issue the refund immediately; how quickly it is credited depends on your bank, usually 5–10 business days.

If a game was cancelled or you cancelled your participation in time but no refund has reached you within 14 days, write to us and we will sort it out.

6. Right of withdrawal

Booking a spot in a game is a leisure service provided on a specific date. Under Section 1837(j) of the Czech Civil Code, the 14-day right of withdrawal from a distance contract does not apply to such services.

Instead, the cancellation rules in section 5 apply: you can leave the game before the cancellation deadline and get a full refund of the amount you paid.

7. Health, safety and participation at your own risk

The usual risks of football include in particular collisions with other players, falls, being hit by the ball, sudden movements, and risks related to the condition of the pitch surface, equipment and weather. These risks cannot be fully excluded even when the rules are followed.

• The decision whether you can play is yours. We do not check your health and do not require a medical certificate.
• We strongly recommend having your own health and accident insurance. We do not provide accident insurance for players.
• Wear footwear suitable for the surface of the pitch and follow the rules of the venue and the instructions of the coordinator.
• If you find that the pitch or equipment is in a dangerous condition, or notice other circumstances endangering safety, stop playing and inform the coordinator immediately.
• Playing under the influence of alcohol, drugs or other addictive substances is prohibited. The coordinator may exclude you from the game without a refund if your condition or behaviour endangers safety or seriously breaches the rules.
• You are liable for damage you cause to the pitch or its equipment and for harm you cause to other people, to the extent provided by law.

8. Conduct, attendance and account restrictions

• Play fair and treat other players, the coordinator and the venue staff with respect. Violence, threats, discrimination, harassment and abusive behaviour are grounds for immediate exclusion from the game. Dangerous or excessively rough play, deliberately endangering other people and refusing to follow the coordinator’s reasonable safety instructions are also prohibited.
• After the game the coordinator records attendance and the result; players may rate each other. Ratings must not be used for bullying.
• Repeatedly booking spots and not turning up harms other players. We may restrict or block your account for this reason.
• It is prohibited to book spots under someone else’s or a fictitious name, or to occupy spots without a real intention to take part in the game — for example to artificially fill the game’s capacity, prevent other players from joining or influence its cancellation.
• Depending on the seriousness of the breach and whether it is repeated, we may warn you, exclude you from the current game or temporarily restrict your participation in games. If we exclude you from the current game because of a serious breach of the rules or a threat to safety, the money for that game is not refunded, except where a refund is required by law.
• We may restrict or block an account that is used to breach these Terms, abuse the service or act fraudulently. If we block your account, we will refund any spot you already paid for and can no longer use because of the block, except where the payment or booking was connected with fraud.

9. Availability of the service

We do our best to keep MatchUp running, but we do not guarantee uninterrupted availability. We may change, suspend or discontinue some features, and technical maintenance may sometimes be necessary.

We do not guarantee that a game will be available at a particular time or place, or that a specific game will take place — what happens in that case is described in section 5.

10. Liability

We are liable for providing the game you booked, i.e. the pitch, the time slot and the organisation as described in the app. If we fail to provide it, we refund you under section 5.

We are not liable for injuries connected with the usual risks of football, for the conduct of other players or for personal belongings left unattended at the venue, unless the harm resulted from a breach of our obligations. We are, however, liable in all cases where the law provides for it, in particular for harm caused intentionally or by gross negligence and for harm to life, health or other personal rights. Nothing in these Terms limits your rights as a consumer under Czech law.

11. Complaints and disputes

If something goes wrong — for example the game does not take place, the pitch does not match the description or your refund does not arrive — write to us at matchupsportapp.team@gmail.com or matchupteam@seznam.cz. We will confirm receipt of your complaint and resolve it within 30 days.

Your rights in respect of defective performance are governed by the Czech Civil Code; you can exercise them by making a complaint as described in this section.

If we cannot reach an agreement, you have the right to out-of-court settlement of a consumer dispute through the Czech Trade Inspection Authority: Česká obchodní inspekce, Ústřední inspektorát – oddělení ADR, Gorazdova 1969/24, 120 00 Praha 2, coi.gov.cz/informace-o-adr. This is free of charge for you and does not limit your right to go to court.

12. Changes to these Terms

We may update these Terms — for example when we add new features or change how bookings work. The current version is always available at this address, with the date of the last update at the top.

If a change materially affects you, we will notify you in the app or by email before it takes effect. Bookings you have already paid for are always governed by the version of the Terms in force when they were made.

13. Governing law

These Terms and the contracts concluded under them are governed by Czech law, in particular Act No. 89/2012 Coll. (the Civil Code) and Act No. 634/1992 Coll., on Consumer Protection.

Disputes will be heard by the courts having jurisdiction under the applicable legislation. If you are a consumer habitually resident in another EU country, the choice of Czech law does not deprive you of the protection afforded by the mandatory provisions of the law of the country of your habitual residence.

We are not bound by any code of conduct within the meaning of Section 1820(1)(n) of the Czech Civil Code.

How we handle your personal data is described in our Privacy Policy.

14. Contact

matchupsportapp.team@gmail.com · matchupteam@seznam.cz
Phone: +420 721 736 332